Frequently Asked Questions

Everything you need to know about our organic skincare and your orders.

Is Pai Skincare suitable for extremely sensitive skin?

Yes, our products are specifically formulated for sensitive and eczema-prone skin. We use certified organic ingredients and avoid common irritants like synthetic fragrances, alcohol, and harsh detergents.

What is your return policy?

We offer a 90-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 90 days for a full refund or exchange, even if it has been opened.

Are your products vegan and cruelty-free?

Absolutely. All Pai products are certified cruelty-free by Leaping Bunny and are 100% vegan, meaning we never use animal-derived ingredients like beeswax or carmine.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK and 5-10 business days for international orders. Express shipping options are available at checkout.

How should I store my Pai products?

To maintain the potency of our cold-pressed oils and active extracts, we recommend storing your products in a cool, dry place away from direct sunlight.

Do you offer samples before I commit to a full-size product?

While we don't sell individual samples, we offer several 'Discovery Kits' and travel sizes so you can patch-test and experience the formulas before purchasing full sizes.